US courier apps
Dispatcher desk and a driver phone
Courier operations for a US client, with a dispatcher console and a driver app.
13 wks
Desk and driver app
4
Stop statuses
Photo
Optional proof on delivery
Client names, logos, and contracts stay unpublished under NDA. Software screens use sample data, not live records.
Outcome focus
2 apps
Dispatcher web and driver mobile
01 — Context
Challenge
Dispatchers assigned stops in chat. Drivers called in for the next address. Customers asked for a status the office did not have.
02 — Method
Approach
A web board assigns stops. The Flutter driver app shows the stop, the window, and status: picked up, out for delivery, delivered, exception. Push updates the board. Sample addresses only. The client is unnamed.
Workflow
Build the route
Dispatcher orders stops and assigns a driver.
Run the stop
Driver marks picked up, delivered, or exception from the phone.
Watch the board
Status changes on the phone show on the desk without a call.
Outcomes
- A stop has one driver and one status
- Exceptions are a status, not a missed call
- The board and the phone read the same stop
Measurement
Illustrative patterns from this engagement style
Stops closed in the app
Illustrative share of stops marked delivered or exception on the phone instead of by call.
- 18 W6
- 37 W8
- 59 W10
- 76 W12
- 83 W13
Checkpoint values
Same series as bars — useful for scanning week-to-week movement.
How status reached the desk
Illustrative during the pilot.
Before
- Phone call65%
- Text25%
- App10%
After we rebalance
- Phone call15%
- Text10%
- App75%
Charts are illustrative patterns for how we sequence and measure work in this category. They are not audited financial results or guarantees.
Visuals
Project gallery
Forms and listings are sample interfaces. They are not screenshots of a client's live data.
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